Service Assurance Business Continuity Leader - Remote Eligible

Manager Of Applications Service Assurance Business Continuity

The Manager of Applications Service Assurance Business Continuity is responsible for maintaining service excellence across all application services and applications of RTX. This role requires extensive experience and critical judgment to ensure alignment of service scope with comprehensive risk management, business continuity planning, service excellence, and audit coordination. This leader supervises a team of specialists covering all areas of scope. This role reports to the Director of Application Service Assurance within the Enterprise Services (ES) Applications Team.

The Manager of Applications Service Assurance Business Continuity plays a vital role in ensuring the continuous excellence and compliance of RTX's application services.

The Applications Strategy & Transformation Business Continuity Leader is the liaison between the Applications Strategy & Transformation service (AST) and the rest of the Enterprise Services Application (ES Apps) organization. The operations leader sits on multiple cross-organizational teams to facilitate financial management, support the applications and projects portfolio, coordinate strategic visioning and planning, and support the service line by leading special projects/CORE engagements. This role will primarily support operational activities across AST, including ES Apps related platforms and program performance reporting. The successful candidate will be able to navigate and build relationships within the AST service line and Enterprise Services Application. This role may require up to 20% domestic travel and require periodic in-person, in office attendance.

What You Will Do:

1. Business Continuity: Establishes processes and best practices for business continuity planning for ES Applications, including backup and disaster recovery in alignment with overall ES/Digital policy and ES business continuity planning activities.
2. Facilitates requisite planning and exercises with ES Applications Service Line Leaders and respective operations and leads to maintain and demonstrate effective capabilities.
3. Risk Management: Develops processes and best practices for a comprehensive application risk management program in accordance with applicable regulations and corporate policies.
4. Provides a complete view of financial, technical, compliance, and business risk.
5. Facilitates requisite planning and execution progress with ES Applications Service Line Leaders and operations leads, including leadership of the Risk and Opportunity Management Board, risk analysis, risk mitigation and opportunity capture.
6. Service Excellence: Develops processes and best practices for application service delivery in accordance with standard IT service management frameworks (e.g., ITIL) and cybersecurity policies and processes of RTX.
7. Focuses on major processes such as service level management, incident/problem management, service fulfillment, and security/compliance.
8. Ensures proactive maintenance of CLARA, GTA, and IRAMP assessments for the applications portfolio.
9. Audit: Establishes standard work for ES applications teams participating in security and compliance audits.
10. Coordinates ES Applications support for internal and external audits with internal and external audit teams.

Qualifications You Must Have:

• Minimum of bachelor's degree with a minimum 10 years experience related to service management, business continuity or related work
• Extensive experience in management of regulatory, security and compliance frameworks
• Strong critical judgment and decision-making skills
• Excellent technical, analytical, project management and presentation skills with strong communication and interpersonal skills
• Knowledge of applicable regulations (SOX, ITAR, EAR) and RTX corporate policies
• Proven ability to lead planning and coordination with multiple stakeholders

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Remote

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.