Senior Customer Service Specialist

Strategic Business Development And Team Leadership

Identify and collaborate with Aftermarket Sales team to formulate sales proposals and win assigned go-get opportunities.

Identify and pursue incremental sales growth on strategic customer accounts.

Collaborate with NPI to drive strategic business growth such as OEM and GTF work.

Assume technical and operation lead for Customer Service team.

Customer Account Management

Accountable for consistent positive Market Feedback Analysis (MFA) of assigned customers.

Act as the direct focal point with assigned customers on all customer issues.

Cultivate positive customer experience culture with expanded and increased customer touched points, including business review preparation and presentation.

Oversee customer contract management & maintenance, ensure accurate and timely preparations of weekly, daily and monthly update reports to customers, and coordinate customer's visits.

Manage weekly internal customer critical orders, warranty claims/ RRCA and technical enquiries of existing orders.

Manage customer credit release, raise credit notes, streamline processes and verify invoice accuracy.

Provide accurate, timely status reports and ensure excellent communication with customers on all matters.

Manage and assist in Account Receivables, Dispute Resolution, Technical, Forecasting or any other related matters in a timely manner to ensure customer satisfaction.

Apply CORE tools in day-to-day operations and participate in CORE activities, to improve turnaround time for customers and maintain strong customer satisfaction.

Actively support and participate in EHS Projects and Initiatives.

Duty travel as and when required for performance review.

Carry out any other duties as assigned.

Qualifications You Must Have

Degree in Aerospace, Mechanical or Engineering disciplines from a recognized university.

Minimum 5 years of relevant Aerospace MRO or Customer Service experience.

Strong adaptability skills in managing surges in customer demands.

Strong application of MS Office such as PowerPoint and Excel.

Good interpersonal and communication (written and verbal) skills.

Strong team player to support department goals.

Able to work in a dynamic environment.

Able to travel in short notice.

What We Offer

Career and skills development opportunities.

Employee scholarship program for further education.

Comprehensive health, medical and dental benefits.

On-the-job training and in-house/external certifications.

Competitive renumeration package.

Company transport provided.