Principal Field Service Specialist (onsite)

Principal Field Service Specialist

Collins Aerospace, an RTX business, is seeking an onsite Principal Field Service Specialist to provide support to the DSFS contract. This Specialist will provide sensor resource mid-level technical support and will be responsible for the initialization and operation of USAF Distributed Common Ground System (DCGS) ground and airborne sensor systems at Langley AFB in Langley, VA. This position will interface daily with users, mission planners, co-contractors, and other ground system maintainers to troubleshoot and correct problems, analyze performance, and make recommendations on improvements.

What you will do:

1. Manage multiple airborne SIGINT sensor missions and processes simultaneously at a Core site
2. Operate and interface with multiple aircraft, sensors, sites, networks, systems, and O&M personnel
3. Provide updates to Maintenance Technician processes
4. Provide sensor troubleshooting and airborne fault resolution; identify, resolve, and communicate issues with Low Band/High Band Systems, infrastructure, enterprise services, other SIGINT systems; support and recommend updates to SIGINT systems, SW, and networks
5. Create, update, and respond to Incident tickets
6. Manage data encryption changes and implementation
7. Monitor the SIGINT system and networks health/status (Sensor, platform, network paths to include crypto, DCGS SIGINT systems, and SIGINT related enterprise services)
8. Provide comprehensive analysis, diagnostics and fault isolation for the SIGINT systems and networks associated with ground components
9. Provide comprehensive analysis, diagnostics and fault isolation for the SIGINT systems associated with End-to-End network paths/DSFS systems
10. Provide SIGINT and network sustainment support during system upgrades
11. Monitor the network's connections between the SIGINT sensors and ground equipment
12. Coordinate efforts for sensor/system and network restoral
13. Provide SIGINT process and network improvements/recommendations
14. Create Serena Mission Debriefs; provide systems status (includes sensor) to operations and maintenance personnel, complete SIGINT portion of end-to-end mission debrief and close debrief if appropriate
15. Perform pre-mission, mission execution and post-mission responsibilities in support of the SR systems

Qualifications you must have:

• Minimum one (1) year of ELINT experience
• Experience with computer operations and networks
• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• DoD 8570.1 (IAT Level II or IAM Level I) certification

Qualifications we prefer:

• Prior DCGS and SIGINT experience
• Experience with military SIGINT domains to include U-2, Global Hawk, MQ-1 and MQ-9 sensors and processing, exploitation, and dissemination (PED) architectures
• Administration of COTS or GOTS software solutions used by DCGS operators and analysts (CICS, RIM, CETS, etc)
• Experience administering VMware (containers, storage and resources), cloud infrastructure (AWS, Azure, OpenStack, etc.), UNIX (Solaris or Linux), and Microsoft Windows system administration
• Experience with SW development methods (shell scripts, JavaScript, Python, PHP, C/C++, C#, Java, XML, HTML, etc.)

What we offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child, and elder care services
• Teladoc Medical Experts, second opinion program
• Eligible for relocation
• And more!

Learn more and apply now! Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Employee Referral Eligible