Operations, Strategic Customer Events

Event Operations Lead

RTX is seeking a highly motivated and collaborative event operations lead to manage event execution, as well as oversee all operational aspects of meetings and events. Scope of work includes initial planning and budgeting, to the coordination of logistics on the event day, to post show measurement and reporting. The candidate will also drive standardization of processes, training, and responsibilities across the company.

As part of RTX's Brand Reputation Center of Expertise (COE), the Strategic Customer Events team develops and implements a global events strategy to build relationships, enhance brand loyalty, and provide positive experience with our internal and external customers. The team educates and shapes meetings, events, and conferences with internal and external customers to support business growth and optimize marketing investments.

The ideal candidate is highly-organized, process-oriented professional with operations and event-planning experience.

What You Will Do:

• Drive standardization of customer meetings and events processes, training, and vendor sourcing, selection and management.
• Support ticketing execution of RTX tier one event sponsorships.
• Oversee expense report submissions, internal chargebacks, and budget tracking for RTX strategic customer events.
• Develop and understand business goals, logistical needs, and budget for each event to ensure all planning and execution meets objectives and expectations.
• Evaluate event success by standardizing post-event measurement and reporting, using feedback to improve future event planning and execution.
• Manage customer database support as necessary using RTX's customer relationship management tools.
• Manage and update the Strategic Customer Events calendar used to plan, program, and execute events.
• Work closely with RTX functional partners, including ethics, compliance, global trade and legal, to ensure understanding and compliance with all company policies and procedures. Apply the business gift and sponsored travel tool as required.
• Attend selected in-person and digital events to ensure RTX maintains the quality and standards required.
• Travel up to 10%

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
• Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
• Proficient in project management, Microsoft Office applications (PowerPoint, Excel, Word), planning tools (Cvent, TicketManager, Cirrus), and basic CRM tools (Dynamics, Salesforce, TED).
• Skilled in contract review/negotiation, delivering superior customer service, and exceeding expectations in dynamic and matrixed environments.
• Capable of working independently and collaboratively while adapting to fast-paced and evolving conditions.

Qualifications We Prefer:

• Exceptional organizational skills, a keen eye for details, and the ability to multitask under pressure
• Knowledge of the aerospace and defense industry
• Candidates located in or near Farmington, CT, Arlington, VA, McKinney, TX and Andover, MA are preferred

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• This position may be eligible for relocation
• Teladoc Medical Experts, second opinion program

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.