OEM Field Support Manager (remote) - Remote Eligible

OEM Field Support Manager (FSM)

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

We are looking for an OEM Field Support Manager (FSM) located near Little Rock, Arkansas. The FSM will manage key relationships with a strategic OEM customer located in Little Rock. They'll be a primary liaison and brand ambassador between the assigned customer base and P&W Canada providing technical and commercial support.

To succeed in this role, you will be an experienced professional with strong technical skills in aviation maintenance. The FSM will be a key point of contact for a strategic customer in the area, so you will also need to have strong customer service/customer relation skills and be comfortable working with competing priorities. The regular hours for this role will be Monday-Friday from 8am-5pm. Additionally, there will be times where after hours and/or weekend coverage is needed to support the business.

Key Responsibilities:

Field Support at P&WC consists of all the activities associated to the successful management of key customers in the assigned region, including technical, commercial and/or logistical support requirements.

More specifically, in this role you may:

• Act as a single point of contact for the strategic customers in the region.
• Act as a liaison between the customer base and other areas of the business.
• Own, maintain and drive resolutions to engine-related "aircraft-on-ground" situations.
• Support regional technical/commercial reviews and senior management meetings with the customer base.
• Support other P&WC business units that manage customer accounts and events within the region.
• Support Entry-into-Service (EIS) activities.
• Provide input on new contract proposals for customers within the assigned region.
• Help to define strategies to drive service level improvements.
• Collect engine operational data and provide first line feedback to P&WC Program groups of operating problems, customer perceptions and needs.
• Provide on-site assistance and solutions for all technical, commercial, and operational problems encountered, working in partnership with the appropriate departments within P&WC.
• Visit and cultivate relationships with key customers in the assigned region through routine contact.
• Provide back-up support for customers in other adjoining regions, as needed.

Qualifications You Must Have:

• An Advanced Degree in a related field with a minimum of 7 years of aerospace experience in MRO management, customer account management, and/or aerospace technical experience, OR a Bachelor's Degree and a minimum of 10 years of prior relevant experience, OR in lieu of a degree a minimum of 14 years of prior relevant experience.
• Active US Driver's License and Passport.

Qualifications We Prefer:

• 10+ years direct customer-facing experience.
• Previous experience in aviation maintenance, field services, engineering, or other relevant technical positions within the aerospace industry.
• Demonstrated leadership in customer account management and capable of communicating at all levels within an organization.
• Proficient technical knowledge of P&WC's engine portfolio.
• Computer Systems: CRM; SAP; Microsoft Office proficiency preferred.

This position requires frequent travel to visit customers in the assigned region and may require travel on weekends, holidays, and/or afterhours.

Role Type:

This role is:

• Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type throughout the recruiting process.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.