Middleware Integration Support Specialist - Remote Eligible

Middleware Integration Support Specialist

The Middleware Integration Support Specialist will sustain integration interfaces and deliver innovative, high quality support services to customers, ultimately responsible for Level 1 support of our Mission Critical integration portfolio of applications including Managed File Transfer (MFT), EDI-B2B, ETL and API-SOA. This role is responsible for the daily end-to-end monitoring of interfaces across all platforms including Electronic Data Interchange (EDI) and Business to Business (B2B) collaborations. Due to the high level of interaction with both internal and external business partners, this individual must possess strong communication skills, work well in team environments and be able to troubleshoot issues independently and effectively. Due to the high level of interaction between the different services within our team that develop and support these integrations, having a strong background in Enterprise Middleware Integration is required.

What You Will Do:

• Level 1 Incident management of Mission Critical applications. Responsible for triaging support issues and looking to solve before escalating.
• Support liaison between our EDI/B2B customers and the underlying services that support the integration layers.
• Own knowledge base strategy and ensure documentation is properly maintained.
• Provide advanced problem solving and technical support, including on-call critical support.
• System and operational maintenance of our Integration system landscapes.
• Basic SQL querying and use of monitoring tools for EDI-B2B document flow.
• Support the change control process and participate in Dev to Support reviews with peers.
• Support application upgrades.
• Collect system metrics.
• Provide on-call system support.

Qualifications You Must Have:

• B.S./B.A. in Computer Science, Information Technology or related discipline and minimum 5 years related experience OR equivalence 9 years direct experience in lieu of a degree.
• Strong verbal and written communication skills with ability to effectively interface with technical and nontechnical staff at all organizational levels, and strong customer service approach and ability to collaborate and work well with others.
• Ability to escalate issues properly and in a timely fashion, as well as engage vendor support on technical and functional issues when necessary.
• Working knowledge of ServiceNow Incident and Change management, or equivalent.
• Working knowledge of the Cleo VLTrader MFT application, or equivalent, working knowledge of the Informatica ETL application, or equivalent, and working knowledge of the Oracle Service Bus application, or equivalent.

Qualifications We Prefer:

• Strong knowledge of UNIX scripting language and SQL development, preferably Oracle SQL.
• Strong understanding of transport protocols including SSHFTP, SFTP, HTTP/S.
• Basic understanding of XML, as well as web service and API integrations.
• Strong understanding of encryption and associated security aspects of file exchange.
• Solid understanding of EDI collaboration and related supply chain and financial transaction sets.

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

Remote

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.