Manager, Product Support - Galleys

Product Support Manager Galleys

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Job Description

The Galley Product Support Manager manages a small team of professionals that support airline and repair station operations around the world for the Galley Structures portfolio. This position also provides critical feedback to the business for new product introduction and ensure the organization is positioned to provide world-class support for our Airline customers. This role will also involve around 15% travel both domestic and internationally when circumstances arise.

What You Will Do

• Responsible for identifying in-service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner.
• You will drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work.
• Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.
• Manage a team of product support professionals and ensure balanced workload and maintain employee engagement and well-being.
• Communicate team needs, with leadership across the organization.
• Improve Business Processes and make recommendations to streamline processes.
• Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes to customer satisfaction
• Oversite for the Service Bulletin process to implement design changes, inspect for field issues, or to address quality escapes in the field as this role will be responsible for the implementation and effectiveness and cost conscious retrofit plans; planned part of replacement in the field.
• Be responsible for the management of our product support requirements, including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials.

Qualifications And Experience We Would Prefer

• Understanding of the design of aerospace structures and systems
• Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)
• Experience in building and delivering technical presentations, to internal and external customers. You will be able to understand how to craft messaging to specific audiences (executives, OEM partners, and airlines)
• Experience of coaching and mentoring a team and keeping others engaged
• Influences others regarding policies, practices and procedures
• If a management role, previous experience of doing regular 1-2-1 development conversations and managing team performance
• Strong understanding of the commercial implications of engineering changes, field issues, and investigations
• Previous Customer Support experience
• Bachelor's degree in STEM, with extensive experience/ or of prior relevant experience
• Experience working in the Aerospace Industry
• General knowledge of contracts and specification documents
• General understanding of Aftermarket technical support manuals

Highly Desirable

• Technical knowledge of Galley products
• Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools)
• Supplier management experience
• Advanced Degree in a related field
• Significant number or years of relevant experience in aerospace or another similar environment

Hours of work: 39 Hours per week

Core hours

• 7.30am to 4.30pm Monday – Thursday
• 7.30 am to 12.30pm – Friday

This role is a hybrid role.

What We Offer

• 25 days annual leave + bank holidays
• Competitive Salary
• Fantastic pension scheme
• Private Medical cover
• Bonus Opportunity
• Car Allowance
• Fantastic career development opportunities
• Income Protection
• Flexible working hours
• Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discounts

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.