Lead Field Support Technician (onsite)

Lead Field Support Technician

Collins Aerospace is looking to hire a Lead Field Support Technician to support our customers in North Charleston, SC. As a Lead Technician, you will perform advanced service activities associated with installing, maintaining, troubleshooting, and servicing Collins Aerospace Interior seating products at aircraft manufacturing facilities and customer sites. Serving as a technical resource for complex installations and field issues, providing limited technical leadership to lower-grade technicians, and interfacing closely with engineering, quality, and customers to ensure successful product performance and customer satisfaction.

What You Will Do

1. Serve as the primary technical point of contact for assigned projects or customer sites, providing advanced support to resolve complex issues encountered during installation, operation, and maintenance of company products.
2. Lead and coordinate the work of technical and business support employees, including orientation, training, work assignments, and review of completed work.
3. Collaborate with aircraft OEMs, airline customers, and internal teams to troubleshoot system and equipment interface issues and ensure successful installation and operation.
4. Review installation plans, drawings, and customer configurations to identify potential risks or interface conflicts and recommend corrective actions prior to installation.
5. Troubleshoot, diagnose, and resolve complex equipment and system issues using applicable drawings, specifications, tooling, and test equipment.
6. Perform or oversee preventive maintenance, product modifications, service bulletins, and field changes to installed equipment as required.
7. Lead or support system and equipment acceptance testing following installation, documenting results and ensuring resolution of discrepancies.
8. Assist Engineering with resolving design or performance issues by providing field feedback, supporting root cause analysis, and participating in product evaluations or field trials.
9. Ensure all technical, quality, and regulatory documentation is accurate, complete, and maintained in accordance with company and customer requirements, including updates to work tracking systems and daily work plans.
10. Provide guidance to customers on product operation, maintenance procedures, and technical documentation.
11. Travel independently to domestic or international customer locations to support product installations, service activities, and operational needs.
12. Demonstrate leadership behaviors aligned with company values while mentoring and supporting less experienced technicians.

Qualifications You Must Have

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 8 years relevant experience.

Qualifications We Prefer

• Demonstrated ability to read, analyze, and interpret technical manuals, engineering drawings, professional journals, procedures, and governmental regulations; ability to write clear technical reports, business correspondence, and procedural documentation.
• Experience within the aerospace interiors industry, or an equivalent field
• Experience with electrical and systems troubleshooting in aerospace of equivalent environment
• Ability to effectively present technical information and recommendations to customers, engineering, quality, and management audiences.
• Strong problem-solving skills with the ability to define complex issues, collect and analyze data, establish facts, and draw sound conclusions; ability to interpret a wide variety of technical instructions in mathematical, schematic, and diagrammatic form.
• Proven ability to work independently with minimal supervision while managing multiple priorities in a dynamic field environment.
• While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Ability to lift and/or move up to 25 pounds.
• While performing the duties of this job, the associate may be exposed to wet and/or humid conditions and outside weather conditions.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?