IT/ Digital Infrastructure Service Delivery Lead, Identity Management, Sr Manager, Remote - Remote Eligible

IT/Digital Infrastructure Service Delivery Lead, Senior Manager, Identity Management

The Identity Management Service Delivery Lead (SDL) role is a P5 level pivotal position within Raytheon's Digital Technology (DT) Technology Services team, responsible for overseeing the delivery and optimization of Identity and Access Management (IAM) services across the Raytheon business. This role focuses on ensuring secure, reliable, and user-friendly identity solutions that align with enterprise standards and meet the evolving needs of the business. The Identity Management SDL works closely with internal stakeholders and technical teams to prioritize user experience, maintain a strong compliance posture, and enable seamless access to enterprise systems and resources. This role also partners closely with the Enterprise Services Identity and Access Management team to ensure business needs are understood and incorporated into Enterprise Identity Services.

What You Will Do:

• User Experience Advocacy: Ensure that Identity and Access Management (IAM) services are intuitive, user-centric, and frictionless while meeting security and compliance requirements for the Raytheon Business.
• Compliance and Security: Be a strong advocate to maintain a strong compliance posture by ensuring IAM services adhere to RTX's security policies, industry standards, and regulatory requirements (e.g., NIST, CMMC, GDPR).
• Service Delivery Coordination: Partner with other business units, Enterprise Services, and security teams to prioritize and execute IAM service delivery initiatives effectively.
• Operational Excellence: Monitor IAM service performance for the Raytheon business against defined Service Level Agreements (SLAs), identifying and implementing continuous improvements.
• Service Health Monitoring: Conduct regular reviews of IAM service health, user satisfaction, and key performance indicators (KPIs) to recommend and implement enhancements for the Raytheon business.
• Stakeholder Collaboration: Act as a liaison between business teams, site-level teams, and enterprise delivery teams to align IAM services with business and operational objectives.
• Process Optimization: Leverage automation, advanced tooling, and process improvements to make recommendations on ways to enhance the efficiency and scalability of IAM services.
• Agile Practices: Champion Agile-aligned principles in the delivery of IAM services, ensuring responsiveness to evolving user and business requirements.
• Issue Resolution: Act as an escalation point for IAM service delivery challenges, ensuring the prompt resolution of issues impacting end-user access or security.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years' experience.(In lieu of degree, will consider those with a minimum of 14 years of relevant experience).
• Experience in IT service delivery, particularly in Identity and Access Management or security-related domains.
• Team leadership or management experience on complex technical projects/programs.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

What We Offer:

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation Eligibility – this role is remote; there is no need for qualified US Domestic job seekers located in one of the 50 US States to relocate.

Clearance Information: This position requires the ability to obtain a US DoD Secret security clearance after Day 1. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.