Global Command Center - Operations Analyst - Remote Eligible

Operations Analyst

The Global Command Center (GCC) provides 24x7 centralized command, control, and communication for monitoring and managing RTX's enterprise IT infrastructure. We are seeking experienced Operations Analysts to join our team supporting critical IT services.

Analysts are responsible for real-time monitoring, initial incident triage, service restoration coordination, and communication of priority incidents. This role acts as the frontline for high-impact events, working closely with the Service Desk, technical support teams, and other operational centers (e.g., Network Management Center).

What You Will Do:

• Monitor system, network, and application health using enterprise tools
• Assess changes for service impact and respond to alerts and incidents
• Triage and assign P1/P2 incidents per procedures; drive resolution and escalation
• Serve as a key point for high-impact change activities and critical services
• Participate in shift turnovers, daily briefings, and hyper-care support
• Provide timely updates to stakeholders and ensure accurate incident logging (e.g., ServiceNow)
• Maintain and improve knowledge base and documentation
• Support post-mortems, trend reporting, and root cause analysis
• Identify areas for operational improvement and automation
• Promote ITSM best practices and contribute to process enhancements

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
• 5 years of experience in data center or IT Command Center operations
• 5 years experience with incident response in global enterprise environments
• 5 years experience collaborating with cross-functional technical and business teams to resolve complex IT service issues

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: REMOTE

Please consider the following role type definition as you apply for this role: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.