Engineer II, Product Support (onsite)

Project Engineer

This position is for Project Engineer to support nacelle product on Business Jet platforms in Aftermarket Technical Services (AMTS). They will be the focal responsible for identifying in-service issues, fleet data gathering, driving root cause investigations, developing proactive fleet support containment strategies, and implementing robust corrective actions in a timely manner.

This position works in a primarily onsite capacity.

Relocation assistance maybe available.

What You Will Do

• Drive program and engineering to ensure Aftermarket requirements are considered via Impact Assessments and Fleet Support Plans during the development of design changes, field problem corrective actions, and quality escapes
• Author and develop Service Bulletins to implement design changes in the fleet, contain field issues, or address quality escapes
• Management and compliance to our Product Support Agreement requirements including tracking operational interruptions, component reliability, removals, repair development, and warranty financials
• Work to effectively understand and resolve warranty disputes
• Drive improvement to customer scorecards, key performance metrics, and implement and execute standard work
• Develop and maintain positive customer and supplier relationships through effective communication by fostering a culture of trust, accountability, and mutual respect
• Develop and enhance Maintenance Management Guidelines (MMG)
• Present fleet support strategies to different audiences at the appropriate flight level
• Review technical publication impacts and drive updates through project specialist
• Travel up to 10% domestically and internationally when circumstances permit

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
• Experience presenting to customers (internal and external)
• Experience with Root Cause Investigations
• Experience leading projects (formally and informally)

Qualifications We Prefer

• Aviation Aftermarket experience
• Fleet management experience

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!