Customer Support Manager, WPB GTF MRO (on - site)

Pratt & Whitney Engineering Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

This position is in the Engineering department of the West Palm Beach GTF MRO Engine Center. The position will act as the primary interface with Operations for the overhaul and repair of GTF Engines for Customer Support Engineering. This position will also be responsible for collaboration with Power Plant Engineers, GTF Network Operations, Operations Gate leads, and Fleet Management organizations. A wide variety of daily tasks are to be supported within the following categories:

• Technical data review, interpretation, and authoring
• Interface with internal Power Plant Engineering team to assure process & product integrity
• Support for authoring technical dispositions for engine hardware approvals & support
• Participate in lean manufacturing initiatives that support continuous process improvement
• Coordination with engine fleet management programs
• Product team technical presentations and cross organization communication
• Technical support of Support Equipment and its relationship to engine hardware
• Develop proficiency and expertise in Customer Support Engineering (CSE) processes.

Qualifications You Must Have:

• Advanced Degree and 7+ years of Operations, Supply Chain, Materials Management, Engineering, Manufacturing, Aerospace, Aftermarket or Aviation Maintenance experience; OR Bachelor's degree and 10+ relevant industry experience; OR Associate's degree and 12+ years of relevant industry experience.

Qualifications We Prefer:

• Advanced degree in STEM, Engineering, Supply Chain, or Project Management.
• Airframe & Powerplant (A&P) licensed or aviation maintenance experience.
• Aftermarket Aerospace and Overhaul and Repair (MRO) industry experience.
• Experience with disassembly, assembly and test (DAT) process and quality standards, ideally within a turbofan engine environment.
• Experience manufacturing operations, production planning and forecasting.
• Familiarity with airline engine maintenance costs, contracts, and financial details.
• Working knowledge of Pratt & Whitney shop practices, quality standards, processes and procedures.
• Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, QCPC and RCCA).
• Ability to read and interpret technical data, blueprints, and engineering drawings.
• Organizational, project management and statistical analysis skills. PMP certification a plus.
• Experience using Microsoft Office, SAP, MRP materials management, and Smartsheets.
• Ability to work and effectively communicate with all levels of management, shop personnel and customers.

This role is: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.