Customer Service Specialist

Customer Service Specialist

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world. We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

As a Customer Service Specialist, you will play a key role in ensuring smooth customer support, accurate commercial processing, and timely coordination across internal teams.

Your responsibilities will include:

• Preparing and issuing customer quotations based on technical inputs, service scopes, and pricing guidelines
• Performing detailed invoice checks to ensure billing accuracy, contract compliance, and alignment with agreed pricing structures
• Managing customer inquiries related to pricing, service status, lead times, and scope clarification
• Coordinating with engineering, planning, operations, and finance teams to ensure accurate and timely quotation and invoicing processes
• Monitoring work orders and ensuring correct cost capture and commercial setup in internal systems
• Supporting resolution of pricing discrepancies, invoice disputes, and customer claims
• Maintaining accurate customer, quotation, and transactional records in relevant systems
• Supporting continuous improvement initiatives in invoicing efficiency, quotation turnaround time, and customer responsiveness
• Undertaking any other duties and responsibilities as may be assigned by the organization from time to time

In this role, you will develop strong expertise in:

• End-to-end commercial processes, including quotation development and invoicing controls
• Cost build-up, pricing structures, and contract interpretation
• Cross-functional collaboration across technical, operational, and finance teams
• Customer relationship management in a technical and service-driven environment
• Industry practices, contractual frameworks, and operational workflows

Qualifications you must have:

• Degree in Aerospace, Business, or Engineering, or equivalent working experience in a related field
• Strong attention to detail and accuracy in data handling and documentation
• Ability to interpret technical and commercial information for quotation and invoicing activities
• Good analytical and problem-solving skills
• Proficiency in Microsoft Excel and standard office applications
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in programming, VBA, and SAP is an advantage

Qualifications we prefer:

• Experience in aerospace, MRO, manufacturing, or similar technical service industries
• Prior exposure to customer service, quotation management, or billing/invoicing processes
• Familiarity with ERP systems (e.g., SAP or similar platforms)
• Understanding of technical repair terminology or industrial service environments
• Experience working in cross-functional or global teams
• Ability to identify process improvements and drive efficiency initiatives

If you are looking to build a career in a dynamic, business-driven and customer-focused environment, we invite you to join our team and contribute to delivering excellent service and strong customer engagement.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.