Customer Data Management - Service Now

Principal Specialist in Customer Data Management

Connected Aviation is transforming the future of flight—starting from within. We're streamlining and automating internal workflows and customer support systems using ServiceNow, and we're looking for a Principal Specialist in Customer Data Management to be at the heart of this transformation.

This is more than a data role. It's a chance to shape the way our business operates, collaborate across teams, and ensure our ServiceNow platform becomes a model of accuracy, clarity, and usability.

What You Will Do

• Be the go-to expert for customer and business data within our ServiceNow platform, you'll play a critical role in driving data quality, governance, and training across the organization

Your impact will include:

• Owning and maintaining clean, accurate business data in ServiceNow
• Developing and implementing governance processes to ensure long-term data quality
• Collaborating with teams to standardize data processes and best practices
• Designing and delivering user training for reporting and data use within ServiceNow
• Validating data in UAT and production environments
• Supporting the creation and review of User Acceptance Testing (UAT) test cases
• Onboarding & Supporting ServiceNow users as Subject Matter Expert

What You Will Learn

• In this role, you'll gain deep insight into our Connected Aviation products and services, while developing hands-on expertise with ServiceNow administration, data management, and digital transformation best practices.
• You'll become a key voice in how data drives decisions across the business.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Prior experience with data analysis and/or data reporting

Qualifications We Prefer

• Prior ServiceNow experience, including system administrator
• Prior experience working with a digital technology workflow system, ie. Salesforce, SAP, etc.
• Experience working with cross-functional teams
• Self-starter with proven ability to identify and raise issues proactively

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Tuition reimbursement
• Life insurance and disability coverage
• Ovia Health, fertility, and family planning
• Employee Assistance Plan
• Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand
• Adoption Assistance
• Second Opinion program
• And more!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.