Customer Account Manager (onsite)

Customer Account Manager

Collins Aerospace is looking for a Customer Account Manager to support the aircraft maintenance, repair, and overhaul business that services many of the world's largest airlines and corporations. You will ensure that initiatives and customer issues are addressed in a timely and efficient manner. You will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints.

This position will be located onsite in Foley, AL.

Shift: Monday - Friday from 6am – 2:30pm OR 7am – 3:30pm

What You Will Do:

• Respond to calls or emails to customers to provide follow-up on inquiries.
• Generate documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
• Provides references to customers to publications of materials and secondary sources of information.
• Manage and maintain a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met and may provide after-sales support for client contracts to ensure customers satisfactions are met.
• Perform duties related to overall customer service.
• Provides support for the sales team regarding customer concerns.
• Coordinates with sales reps to identify inside sales opportunities.
• Serves as customer interface on product status and delivery.
• May manage or work in call center for customer support.
• Maintain knowledge of organization and products to provide the appropriate information and support to customers.
• Consistently documents customer service needs to identify patterns and maintain quality.
• As needed, may need to work beyond schedule to complete work with customer or shop floor work
• Will need to be able to work 1 week on call including weekends every 7-9 weeks

Qualifications You Must Have:

• Typically requires a University Degree and minimum of 2 years prior relevant experience or an Advanced Degree in a related field
• Experience with customer service via phone or customer facing
• Experience using MS Word, Excel and Outlook

Preferred Qualifications:

• SAP Experience
• Aerospace experience preferred
• Experience verbally communicating in alternate languages.
• Business-to-business Customer Service experience.

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Relocation assistance available
• And more!

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.