Contracts & Customer Service Specialist (onsite)

Contracts & Customer Service Specialist

Joining Collins Aerospace is not just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

We are seeking a Contracts & Customer Service Specialist to serve as the primary interface for a portfolio of customers. This is a strategic, fast-paced, and customer-facing role with full ownership of contract execution from induction through delivery and closure. Acting as both a trusted advisor and a subject-matter expert, you will manage complex agreements, ensure financial alignment, and drive compliance across all stages of the repair order lifecycle.

This role goes beyond daily execution by providing strategic oversight, risk identification, and process leadership. You will partner closely across multiple functions to ensure compliance, financial accountability, and overall customer satisfaction.

What You Will Do

• Serve as the primary contract lead for a large, complex, and high-value customer portfolio with direct accountability for contract execution, issue resolution, program performance, and all financial matters.
• Manage the end-to-end lifecycle of contracts, including unit induction, quoting, order execution, deliveries, and closure.
• Independently resolve escalated customer and internal issues, proactively identifying risks before they impact financial or operational performance.
• Lead financial oversight for assigned accounts, including pricing alignment, receivables, progress payments, and collections.
• Partner with internal teams (Program Management, Finance, Operations, Supply Chain, and Trade Compliance) to ensure contractual obligations are fully understood and executed.
• Act as a subject-matter expert on contract terms and compliance, identifying gaps, recommending solutions, and driving process improvements.
• Support leadership through reporting, metrics, and continuous improvement initiatives that enhance efficiency and customer outcomes.
• Escalate risks, compliance concerns, and performance issues appropriately, while developing and supporting mitigation plans.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.

Qualifications We Prefer

• Working experience in contracts and customer management background.
• Customer facing experience while managing multiple complex and high-volume portfolios.
• Experience with SAP contract management or order processing modules.
• Experience with financial concepts, including quoting, pricing strategies, and A/R resolution.
• Prior experience in the aerospace or similar highly-regulated industry.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.