Service Administrative Assistant

Service Admin Position

Service Admin needed for full-time temporary assignment in Nashua, NH paying $23-25/hr. This is a great opportunity to get a foot in the door with a growing company that has a history of hiring temp staff permanently and offers generous benefits, advancement opportunity and more!

Position Duties:

• Takes phone calls and email requests for setting up RMAs, update requests, etc. for both service phone/email and individuals.
• Set up RMAs for repairs and exchanges – process and follow up on exchange sales orders.
• Quoting customer and follow up with customer on quotes that are still estimate pending.
• Keep track and follow up on backordered parts – push through when parts are received in from the factory.
• Estimate approved/denied filter or WIHR.
• Push through quote approval, archive quote and SOM sales order. Order parts if needed. Update RMA status accordingly.
• Close completed RMAs and either ship back to customer or put into exchange stock.
• Generate green ship doc to print & put in traveler with unit or yellow status sheet for exchange stock.
• Follow up on all aging issues.
• Estimate to customers/Estimate Approved/Estimate Denied
• Backordered parts
• Rental tracker (for periodic billing)
• Awaiting receipts (pending core returns and units not sent for repair)
• In inspection/inspected/in rebuild (follow up if more than a week)
• Service review hold (follow up with needed items to push call forward)
• Quality hold review/complete (follow ups)
• Pending scrap/rebuild/inspection/return without rebuild (follow ups)

Compensation: $23.00 - $25.00 per hour