Customer Service Representative

Customer Service Representative

We are seeking a temporary dedicated and customer-oriented individual to join our team as a Customer Service Representative for our fencing company. The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support throughout the sales and installation process. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding service to our clients.

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
• Provide prompt and courteous responses to customer questions, concerns, and requests for information regarding our fencing products and services.
• Assist customers in selecting the right fencing solutions based on their specific needs, preferences, and budget.
• Coordinate with the sales team to schedule consultations, site visits, and installations according to customer preferences and availability.
• Manage customer accounts, including processing orders, generating quotes, and maintaining accurate records of transactions and interactions.
• Address and resolve customer complaints or issues in a timely and effective manner, escalating complex issues to the appropriate department when necessary.
• Collaborate with other departments, such as sales, operations, and logistics, to ensure seamless communication and coordination throughout the customer lifecycle.
• Stay informed about industry trends, product developments, and company policies to provide accurate and up-to-date information to customers.
• Conduct follow-up communication with customers to ensure satisfaction with our products and services and solicit feedback to identify areas for improvement.
• Uphold company values and standards of professionalism in all interactions with customers, colleagues, and external partners.

Requirements:

• High school diploma or equivalent
• Previous experience in customer service, sales support, or related field.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of fencing products, materials, and installation processes is a plus.
• Willingness to learn and adapt to new technologies and procedures.
• Availability to work flexible hours, including evenings and weekends, as needed.
• A commitment to providing exceptional customer service and exceeding customer expectations.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Management may change or add to these duties and responsibilities at any time.

Compensation: $20.00 - $24.00 per hour