Senior Customer Success Engineer - Remote Eligible

Your Turn to Start the Conversation. Write the Future at Rasa.

Conversation. It's the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.

Rasa means tight-knit. We get to the point and have the courage to ask 'why?'. Because through relentless experimentation, passion, and vision, we're transforming the way people interact with organizations through AI.

That's Rasa. That's our message.

Join us and add yours.

Summary

We're looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa's solutions with project deliverables throughout the term of the residency. You will be reporting to the Director, Customer Success Engineering.

We are hiring for this position on East Coast, Central or Mountain Standard time zones, United States.

We cannot provide work authorization/visa sponsorship in the USA.

About This Role

Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineering, you'll make an impact on your team by:

• As part of Rasa's customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
• Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
• Provide proactive, consultative advice to help optimize the performance of our customers' Rasa deployments
• Help champion an environment for ongoing strategic customer success
• Capture and communicate customer insights to Rasa's product and engineering teams to help shape product development.
• Participate in Rasa internal training and education sessions

Resident AI Engineer Missions

Starting as a Customer Success Engineer (CSE), you have a clear path for growth within Rasa. Over time, you may be invited to take on Resident AI Engineer (RAI) missions, working directly with specific clients on their AI projects. As an RAI, you'll move beyond general support to provide hands-on technical implementation, optimization, and troubleshooting of Rasa assistants.

RAIs and CSEs embed within customer teams or support multiple clients, actively engaging in coding, model deployment, and real-time issue resolution with different levels of engagement.

About You

• Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
• Experience serving as part of a key customer leadership team, working with technical and business decision-makers
• Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
• Nice to have experience managing on-prem licensed software solutions
• Ability to act as an industry-encouraging leader in both customer meetings and public settings
• Fluent in English, but any other languages are a plus.

Note: If you have a strong background in DevOps/MLOps and Machine Learning, we're happy to support your learning curve in conversational AI and Rasa-specific development. Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don't meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

What You Can Expect From Us

• Flexible hours and a dedicated remote budget
• A stipend for professional development & 6 paid education days to help you grow within your role
• Unlimited PTO + paid sick leave + paid public holidays
• A Macbook, and other tech to help you to do your job
• We have regular remote team events, as well as an annual company-wide offsite
• Health benefits (via TriNet)
• 401(k) contribution with up to 4% match
• Equity options
• Annual compensation range: 0-4 years: celling is avg. 125k USD p.y. // 4+ years: celling is 175k USD p.y. (open to discussion)

About Us

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

Please be mindful of the hiring location(s) listed. You must be located in and a resident of the location(s) listed for us to proceed with your application.