Technical Support Intern
Rapsodo
Technical Support Intern
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Headquartered in Singapore with offices in the USA, Turkey and Japan, our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more.
As Rapsodo continues to grow our business internationally, we're looking for a proactive and driven Technical Support Intern to join our team in Yokohama, Japan. In this role, you'll work closely with our Customer Success and Sales teams, gaining hands-on experience through device and app testing, performance data analysis, and product demonstration.
Responsibilities:
Technical Support
- Test faulty devices with Customer Success team and prepare test report for each device
- Test new app and FW version and prepare test report
Data Analysis
- Prepare dataset based on requests from Sales and Customer Success teams to create content and help end-users better utilize Rapsodo data
- Make proposals to improve end-users' usage and interpretation of data from Rapsodo cloud
Sales Support
- Support Sales team with product demonstration for potential customers
- Prepare target customer list by category to help Sales team with lead generation
- Collect information on sports industry trends, competitor analysis, and market developments, providing valuable insights to support Sales team