Sales Operations Specialist

Sales Operations Specialist

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable and easy-to-use to empower athletes at all skill levels to analyze and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are continuously looking for team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

The Role

We are looking for a Sales Operations Specialist who thrives on accuracy, systems discipline, and digging into data trends. This role owns the order-to-invoice cycle end-to-end — from managing sales orders and customer records to coordinating delivery logistics and ensuring invoices flow correctly — while also supporting analysis of our growing software and subscription business.

If you enjoy structured work, spotting inconsistencies, and uncovering insights from subscription and SaaS metrics, this role offers the best of both worlds. You'll gain exposure to global order management, EDI/API processes, and the kind of cross-functional collaboration that provides experience well beyond a typical entry-level operations role.

Responsibilities

Order & Sales Operations

• Manage the full sales order process — from purchase order entry to invoicing in our systems for key retail partners.
• Track and organize incoming sales orders, ensuring accuracy and timely processing.
• Handle credit card disputes and refunds within defined policies.
• Monitor EDI/API interfaces to ensure orders and invoices flow correctly.
• Coordinate delivery logistics with key partners.
• Review and resolve API transaction issues weekly to keep invoice data complete and accurate.
• Troubleshoot recurring errors — flag issues and escalate clearly to IT when needed.
• Partner with Sales, Finance, and IT teams to keep processes connected.
• Assist in analyzing retail sales and usage trends across Rapsodo's software and subscription products.
• Provide insights that help sales, marketing, and product teams improve subscription growth and retention sales initiatives