Customer Service Representative (teller) - Marquette Part Time

Customer Service Representative

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, deposit products, and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction. This position is part time, working between 24-29 hours per week. Schedule can be 3, 4, or 5 days per week as long as hours remain between 8:30 a.m. and 5:30 p.m. Monday-Friday. Preferred set schedule to be discussed during the interview process. On occasion, you may need to work one Saturday morning every 3-4 weeks on a rotation basis.

This position will work primarily from our Front St branch. Will require working at other offices in the Marquette region. We are a community bank that has been established since 1887. We believe in the core values of respect, ownership, community, strength, and knowledge and are looking for someone who shares those same values.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Minimum Requirements

• High School Diploma
• One year customer service or cash-handling experience
• Proficient computer skills
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Full Time Benefits Include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Telehealth with $0 copay
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Life insurance (paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan