Servicenow Quality & Excellence Analyst

Servicenow Quality & Excellence Analyst

About Us: Ramboll is a global engineering, architecture, and consultancy company dedicated to sustainable solutions in the areas of Buildings, Transport, Environment & Health, Water, Energy, and Management Consulting. We believe in creating sustainable cities and societies through innovative design and planning.

Job Description

Accountability:

The analyst will be responsible for ensuring the quality and efficiency of our ServiceNow platform by conducting regular audits, identifying areas for improvement, and implementing best practices. This role requires strong analytical skills, attention to detail, and a deep understanding of ServiceNow and Dashboard knowledge. Assist the RSC HR head to ensure the uniformity of service delivery in geographically scattered organizations.

Areas of Impact:

HR Operational Service Delivery Excellence.

Profitability of the business.

Reduces the overall organization costs through more effective HR procedures.

Stakeholder and business satisfaction.

Performance Measures:

Dashboard prepared on Internal / External Audit

Health score card of the processes and Department

Key stakeholder satisfaction targets (CSS)

Internal stake holder feedback

Main Tasks & Responsibilities:

Conduct regular quality assurance audits of the ServiceNow platform to ensure compliance with internal standards and best practices.

Analyze data and metrics from ServiceNow to identify trends, performance issues, and areas for improvement.

Collaborate with ServiceNow Product Owner to share the requirements and implement enhancements related to ServiceNow Dashboard

Develop and maintain documentation related to quality assurance process managed by Global HR Operation team.

Monitor and report on the performance of workflows and processes within ServiceNow. Ensure the processes are ready for auditing and testing.

Track progress and submit timely reports and documentation.

Functional Competencies:

Technical Expertise: Proficient in PowerBi Dashboard, Excel and ServiceNow modules

Data Integrity: Ability to ensure data accuracy and integrity within ServiceNow through effective governance practices.

Problem Solving: Skilled at identifying issues, conducting root cause analysis, and devising effective solutions.

Automation: Knowledge of automating routine tasks and workflows within ServiceNow to drive efficiency and reduce manual efforts. Strong experience of working in Global HR Shared Service centre environments.

Having 5-8 years of experience in documentation of SOP's, processes, auditing and testing of processes.

Behavioral Competencies:

Experience of working in a global matrixed organisation.

Experience working in a fast-changing environment.

Able to take initiative, and act with confidence.

Ability to collaborate with virtual Global teams/ Stakeholders.

Ability to build strong stakeholder relationships across multiple geographies.

Knowledge and experience of working in multinational company's.

Qualifications

MBA in HR / quality management, applied statistics or relevant course.

Expert in BI tool, Visio, Minitab, excel, Presentation etc.

Excellent communication skills.

Ability to work independently as well as collaboratively within a team environment.

Proven experience in conducting quality assurance audits and creating detailed reports

Additional Information

Personal qualities that will help you succeed in this role include: self-motivated, solution mindset, attention to detail. A team player with ability to work independently with minimum supervision Flexible attitude, in agile environment with frequently changing deadlines can be relied on to meet deadlines, committed to both their work and personal development, with a willingness to widen their experience, including knowledge base and leadership skills. Good communication skills both written and verbal.

• The ability to build relationships and trust, so your business colleagues see you as their partner, focusing on creating value for the business.
• The ability to understand and navigate a complex, relationship-based matrix organization to achieve key objectives.
• Being able to adopt a team-oriented approach to solving problems.
• Excellent communication and collaboration skills.

Welcome to our Support Organization

In Ramboll's Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets.

Ramboll globally

Ramboll is a leading engineering, architecture, and consultancy company. Working at one of our offices in 35 countries you will join more than 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment and Health, Architecture, Landscape and Urbanism, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow.

All your information will be kept confidential according to EEO guidelines.

What we can offer you

• Investment in your development
• Leaders you can count on, guided by our Leadership Principles
• Be valued for the unique person you are.
• Never be short of inspiration from colleagues, clients, and projects.
• The long-term thinking of a foundation-owned company

We offer:

• A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from.
• Opportunity to work with varied work tasks, across the organization.
• Opportunity to develop and influence your own area of responsibility.

Work at the heart of sustainable change

Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential.

Ready to join us?

Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc.

Thank you for taking the time to apply! We look forward to receiving your application.