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Customer Support Lead - Remote Eligible
Build out workflows and improve the knowledge base for customer support efficiency.
Remote
Mid-Level
$80,000 - 130,000 USD / year
4 weeks ago
✨ About The Role
- The Customer Support Lead will be the primary point of contact for customer inquiries via chat and email.
- This role involves troubleshooting product issues and providing guidance while escalating to Engineering when necessary.
- The candidate will track and report on support metrics, including response times and ticket volume.
- They will identify recurring themes in support requests and share insights with Product and Engineering teams.
- The role includes creating internal documentation and guides to standardize support responses.
⚡ Requirements
- The ideal candidate has over three years of experience in customer support or a similar role.
- They possess strong problem-solving skills and can effectively manage technical support issues.
- Excellent written and verbal communication skills are essential for collaborating across teams.
- The candidate should be highly organized and experienced in managing support metrics and reporting.
- Prior experience in a fast-paced startup environment is highly valued.
Customer Support Lead - Remote Eligible
Remote
$80,000 - 130,000 USD / year
Support
Job is no longer active
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