Account Manager

Rakuten International Client Relationship Manager

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance.

Job Summary: In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communication with clients while completing tasks that support the overall management of client relationships.

Key Responsibilities:

• Coordinate client interactions, ensuring timely responses and resolution of requests or issues.
• Analyze client feedback and data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
• Develop client engagement plans, tailoring approaches to meet specific client needs that align with business objectives.
• Identify opportunities to strengthen client relationships through proactive communication and value-added solutions.
• Communicate key insights, updates, and recommendations to internal stakeholders, facilitating alignment and collaboration.
• Evaluate the effectiveness of client relationship strategies, recommending adjustments to improve outcomes.
• Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information
• Recommend process improvements or tools to support client relationship management initiatives and enhance team productivity.

Qualifications:

• Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
• Experience in strong client relationships, reinforced by building trust, advising and upselling
• Exemplary written and oral presentation skills and a talent for presenting.

Minimum Requirements:

• 2-4 years of digital marketing experience; can include experience from the client, agency or consulting side.
• 1+ year of affiliate marketing experience from the network, agency or client side.
• BA degree in a Marketing field preferred.
• Competence in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint.