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Product Manager - Corporate IT Service Department (citsd)

Lead cross-departmental efforts to optimize internal enterprise applications for global growth
Tokyo
Senior
15 hours agoBe an early applicant
Rakuten

Rakuten

A Japanese e-commerce and online retailing platform offering cash-back rewards and a variety of services and products.

Product Manager

Enterprise Applications Section, Corporate IT Service Department, is looking for a passionate and professional product manager to implement and optimize internal system areas such as HR, Legal, and/or Facilities.

Due to the growth in the number of employees, organizations, and global subsidiaries, there are great opportunities for the candidate to help overcome the challenges in Corporate IT and the company as a whole. A Product Manager is responsible for guiding the success of a product and leading the cross-functional team responsible for improving it. This role involves strategic planning, market analysis, and coordination across departments to ensure the product meets customer needs and business goals.

Position Details

  • Conduct market research to identify customer needs and competitive gaps.
  • Define product vision, strategy, and roadmap.
  • Collaborate with engineering, design, marketing, and customer support teams.
  • Serves as the liaison between the internal (possibly external) customers and the development team to pursue the product and project goal as well as the organization's common goals.
  • Prioritize features and manage product backlog.
  • Monitor product performance and user feedback to drive improvements.
  • Ensure timely delivery of product milestones and releases.
  • Be accountable for products and be a passionate promoter for end users.
  • Proactively collaborates with internal and external stakeholders, no matter what level, to analyze the situation of multiple products in order to create the following:
    • Business requirements document
    • Functional and non-functional requirements
    • Use cases
    • System relation map
    • Product road map
    • Reports to stakeholders

Mandatory Qualifications

  • Minimum 5 years of applicable work experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management.
  • Experience with agile development methodologies.
  • Familiarity with tools like Jira, Confluence, and product analytics platforms.
  • A background in business, engineering, or design is often preferred.
  • Ability to multi-task, taking initiative to determine priorities and change directions to meet goals; ability to adapt to a fast-paced environment.
  • Excellent verbal and written communication skills and the ability to interact with diverse groups, executives, managers, and subject experts.
  • Capability to define user requirements both without and with designing a technical solution.

Desired Qualifications

  • Understanding of HR, Legal, and/or Facilities processes.
  • Experience in Web Application Design and Programming.
  • Comfortable navigating internet applications and proficient in Microsoft Office Suite.
  • Familiar with a cross-cultural working environment.

Additional information on English Qualification

  • English: Business level (TOEIC 800 or above)
  • Japanese: Business level
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Product Manager - Corporate IT Service Department (citsd)
Tokyo
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About Rakuten
A Japanese e-commerce and online retailing platform offering cash-back rewards and a variety of services and products.