Network Quality Management Office Assistant Manager Candidate - Quality Management Support Office, Group Quality Department (GQD)

Rakuten Mobile Quality Management Specialist

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique "Rakuten ecosystem" that is unlike any other.

This position involves managing quality control for Rakuten Mobile, under the employment of Rakuten Group, Inc. Network Quality Management Office in Rakuten Mobile, where this position is located, provides support for strengthening and improving the quality of products and operations related to the installation, operation, and maintenance of telecommunication equipment necessary for providing mobile services, through QMS (Quality Management System) activities.

Mobile communication serves as the fundamental infrastructure for daily life, business, and society in today's world. Stable connectivity is fundamental to all activities, and its quality has a significant impact on society. Our vital responsibility is to provide high-quality communication that users can access 'anytime, anywhere, and comfortably.' Until now, our Network Quality Management Office, as a dedicated organization independent from the technical department, has focused on quality management of mobile base station peripheral equipment. However, in response to the increase in users and traffic, service diversification, and technological advancements such as 5G and IoT, we will expand our scope to the entire mobile communication system-from mobile backhaul to the core network-and strengthen end-to-end quality assurance. For the success of our new mission, individuals with innovative perspectives and advanced technical capabilities are indispensable. We are seeking those who can not only 'maintain quality' but also design and realize the future of mobile communication from the perspective of 'quality'.

For talented individuals who will contribute to this crucial mission, we provide an environment with opportunities for growth and challenge. - Cutting-edge Technological Environment: You will engage with the latest mobile communication technologies, directly experiencing and contributing to their evolution. - Specialization and Growth Opportunities: This is an environment where you can acquire extensive network knowledge and advanced technical skills, enabling significant growth as a quality management specialist. - Tangible Social Contribution: You will experience firsthand how your work supports the lives of millions and contributes to societal development. - Teamwork and Innovation: Collaborate with experts from the technical department, enjoying the satisfaction of generating new ideas through open discussion and bringing them to life.

Together with the technical department, you will set end-to-end quality policies and targets, continuously maintain and improve quality, and drive QMS activities to promptly identify and resolve potential issues. In the event of quality issues, you will support expedited root cause analysis and the formulation of countermeasures. Leveraging insights gained from these activities, you will also contribute to future quality improvement by formulating quality evaluations and optimization strategies for the introduction of new technologies and products.

- Definition and monitoring of Quality KPIs - Management and resolution support for quality issues - Planning and execution of quality audits - Reporting to executives on product and operational quality

Enhancement of the accuracy and robustness of antenna automatic tilt and azimuth adjustment functions - Quality improvement initiatives for facilities with a high failure rate

Organizational Structure - Headcount: 3 members - New Graduate/Mid-Career Ratio: All are mid-career hires Average Overtime in each month Approximately 30 hours/month

Background of Mid-Career Hires - Quality assurance and management operations experience at a telecommunications carrier Career Path Examples for Successful Mid-Career Hires - Starting as a team member and advancing to management

Mandatory Qualifications: - Minimum of 5 years of work experience with a telecommunications carrier or equipment vendor - Minimum of 3 years of work experience in the design, operation, and/or maintenance of mobile base stations, mobile backhaul, or core network - Root cause analysis and problem-solving skills - Work experience with multinational employees, including meeting facilitation skills - Presentation and communication skills in a cross-organizational environment - Project/Program Management skills - Team Management skills - Strong English communication skills (TOEIC 800+ equivalent) - Strong Japanese communication skills (JLPT N2 equivalent)

Desired Qualifications: - Extensive experience in effectively managing business operations with internal and external executive stakeholders - Experience in Quality Control and Quality Assurance within the telecommunications industry

Additional information on Location - Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification - TOEIC score of 800 or above (or equivalent proof of English proficiency, or proof of a bachelor's degree or higher from an English-speaking country) Proof of qualification is required by the time of the job offer notification. If you do not have a score or proof, we will arrange for you to take our company-administered TOEIC IP test during the selection process.