Invoice/payment Processing - Contract Management Department, Operations Supervisory Department(c&m)

Rakuten Commerce & Marketing Company Job

The Commerce & Marketing Company provides a variety of services that make daily life more enjoyable and convenient, primarily focusing on internet services related to shopping, daily life, and leisure. Among these, Rakuten Ichiba is one of Japan's largest e-commerce sites, hosting over 55,000 merchants (as of December 2024) and boasting over 100 million user accounts.

Our mission is to support the businesses of the merchants on Rakuten Ichiba by acting as the "unsung heroes" behind the scenes. We do this through the planning and operation of settlement mechanisms (platforms), managing billing and payments, and designing new services. Furthermore, by leveraging the expertise cultivated through Rakuten Ichiba, we contribute to the overall growth of the Rakuten Group by extending our knowledge to other internal businesses and group companies, thereby achieving operational efficiency and productivity improvements. The appeal of this job lies in the opportunity to plan and improve mechanisms, challenging ourselves to create new value. You can experience the satisfaction of seeing your ideas take shape and impact many merchants and businesses. Another significant appeal is the chance to engage in large-scale work that involves building the foundation supporting Rakuten's growth, all while honing your ability to view the business from a holistic perspective and develop problem-solving skills. You will acquire knowledge of Rakuten Group's diverse business models, accounting, and legal regulations. Through the planning and operation of large-scale systems, you can enhance your expertise and create new mechanisms that support Japan's e-commerce with your ideas. Moreover, through billing, collection, and payment operations, as well as interactions with lawyers and government agencies, you can refine your specialized knowledge. This environment allows you to contribute to the company's growth while also experiencing significant personal development.

We are looking for new team members to join us in expanding our business, not merely maintaining the status quo, but proactively looking towards the future. We seek individuals who can leverage our strong foundation in managing billing and payments for Rakuten Ichiba merchants, while also driving new initiatives such as core system renewal and supporting merchant operations through data utilization.

You will be involved in the transformation of a massive platform at the core of a company that supports Japan's e-commerce. This organization allows you to balance your personal growth with business contributions, offering discretion to shape your ideas and an environment to acquire diverse expertise. As the "unsung hero" behind the scenes, your ideas will drive Rakuten Ichiba's mechanisms and impact numerous merchants and users. The appeal lies in a transparent environment where you have significant discretion to have your proposals adopted. In addition to experience in planning and operating large-scale systems, you can acquire accounting and legal knowledge, as well as advanced financial analysis skills. This environment allows you to hone expertise and business acumen applicable across various businesses, aiming for future leadership positions. Leveraging Rakuten Ichiba, one of Japan's largest e-commerce platforms, and the diverse resources of the Rakuten Group (data, FinTech, etc.), you can create mechanisms that support the e-commerce business with a scale and depth unmatched by other companies. Its high social contribution and overwhelming impact are significant appeals.

You will be broadly responsible for billing and payment-related operations for merchants on Rakuten Ichiba, as outlined below.

• Billing and Payment Operations - Collection and management of billing and payment data - Operation of the electronic document (invoice/payment notice) disclosure system
• Building Billing and Payment Operations for New Services to Business Partners - Gathering requirements for new services and coordination with relevant departments - Building billing and payment operations
• Accounts Receivable Collection Operations - Management of billed amounts and due dates - Management of uncollected amounts
• Financial Status Verification - Monitoring the financial status of Rakuten Ichiba merchants *Initially, you will work with team members to handle each operational task to deepen your understanding before taking charge of the above duties.

Organizational Structure - Contract Management Department: 37 members, Accounts Receivable & Payable Management Section: 8 members - Age Demographics: Primarily 30s and 40s - New Graduate vs. Mid-Career Hire Ratio: 40% new graduates, 60% mid-career hires

Backgrounds of Mid-Career Hires Construction industry, bridal-related, system vendors, etc. Examples of Career Paths for Successful Mid-Career Hires Active as a Group Manager within a few years of joining the company.

Mandatory Qualifications: Experience in any of the following tasks: - Billing or payment operations for business partners - Accounts receivable collection operations - Financial status analysis operations

Desired Qualifications: - Experience in financial institutions, auditing firms, or the accounting/finance departments of operating companies. - Experience in creating documents and aggregating data using Microsoft Office (PowerPoint, Excel) (to the extent of being able to use common functions) for 3 years or more. - Experience in improving operational processes or building new operational processes. - Experience in using ERP systems (SAP). - Experience in defining business requirements and creating business flows. - Knowledge of debt collection, bankruptcy law, civil law, etc. - Ability to read financial statements. - Knowledge equivalent to Bookkeeping Level 3 (Boki 3-kyu). - Experience using BI tools. - Leadership experience.

Additional information on Location: Futakotamagawa Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification: TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.