Business Support Specialist - Store AI Solution Section, Incubation Office, Incubation Business

Rakuten Incubation Business Support

The Incubation Business at Rakuten is responsible for launching, developing, and promoting new businesses within the company. It offers an environment where you can work in a venture-like setting within the large-scale framework of a major corporation. This is an ideal environment for individuals who are keen to take on challenges, from improving business processes to building them from scratch.

The Store AI Solution Section launched the new service "Rakuten Anshin Signage" on June 4, 2025. This business has just begun, with the goal of establishing our presence in the retail media domain, where market growth is considered certain. This is an ideal environment for individuals who possess a mindset of proactive thinking and a continuous desire to create better business processes.

Position: Business expansion

Position Details

In this position, you will primarily be responsible for support operations in the following three areas: Customer Support (50%) You will exclusively handle inquiries from customers, coordinating maintenance with vendors, or responding to inquiries from prospective customers initiated through website traffic, etc. Project Management Support for Store Implementation of AI Cameras and Digital Signage Equipment (30%) You will support a series of progress management tasks, from design, construction, delivery, to verification, in collaboration with external SIers and vendors. Back-office General Affairs such as Accounting, Legal, and General Affairs (20%) You will flexibly provide support for back-office tasks on a needs-basis

Work Environment

Currently, the team consists of 5 members: 1 business lead and 4 direct reports.

Mandatory Qualifications

- 3+ years of professional work experience

- Experience in business support (regardless of employment type)

- Ability to work proactively and take initiative

Desired Qualifications

- Experience in business process improvement

- Experience in negotiation/coordination with external parties and/or other departments