Ai・embedded Device Solution Engineer, Solution Engineering Section - enterprise Solution Business Department (group Sales Div)

Rakuten Mobile Corporate Sales Division

Rakuten Mobile Corporate Sales Division is responsible for providing mobile communication services and related solutions for corporate clients within Rakuten Group, a core business of Rakuten. As a crucial department responsible for increasing ARPU, which is highly emphasized company-wide, we contribute to solving customers' business challenges by combining various solutions such as IoT, cloud, and security, in addition to SIM cards. We aim to enhance customer satisfaction and expand business by offering optimal proposals tailored to customer needs.

Specifically, the Solution Engineering Section, DX Engineering Group, Mobile Coordinator Team provides comprehensive mobile environment support to customers, ensuring they can work with peace of mind. This includes initial setup and kitting services for smartphones, tablets, and PCs, as well as requirements definition, construction, and operational support for post-implementation help desks. Additionally, we offer consulting support for the implementation of mobile security solutions such as MDM.

You can experience business growth and self-growth by providing innovative DX solutions to customers. Furthermore, you can enhance your skills and advance your career in a growing market while working in a stimulating environment with diverse and excellent members.

Due to business expansion, we are looking for talent who can drive DX for corporate clients at Rakuten Mobile.

Job Summary The main tasks involve interviewing and defining requirements for kitting and help desk services for mobile devices and tablets for corporate clients, and then delivering these services. Additionally, we provide consulting support for security implementations, including MDM, to form a mobile utilization platform for corporate clients.

Job Details

1. Customer Needs Assessment and Requirements Definition

Interview corporate clients to understand their current challenges and needs regarding mobile device utilization.

Thoroughly grasp usage purpose, environment, number of employees, security requirements, etc.

Based on interview content, define implementation requirements for optimal solutions (kitting, help desk, MDM, etc.).

2. Provision of Kitting Services

Support in selecting devices (smartphones, tablets) based on customer requirements.

Initial device setup (OS version upgrade, initial configuration).

Installation, configuration, and license management of specified applications.

Security settings (password policy, device encryption, VPN settings, etc.).

Device registration to MDM and profile application.

Individual device management (linking asset management numbers, user information, etc.).

Packing and shipping arrangements for kitted devices.

Creation and management of kitting procedures and configuration information.

3. Help Desk Function Setup and Operational Support

Define help desk system requirements based on customer organization structure and size (first-line support, second-line support, escalation flow, etc.).

Analyze post-operation inquiries and propose improvements.

Regular reporting of operational status.

4. MDM Implementation Consulting

Define MDM functional requirements (security policy, app distribution, loss prevention, remote wipe, etc.).

Design and build MDM environment (tenant creation, group settings, profile creation).

Configure integration between MDM and existing systems (Active Directory, SSO, etc.).

Provide operation training and create manuals for MDM administrators.

Provide post-MDM implementation operational support and propose periodic setting reviews.

5. Post-Implementation Support and Improvement Proposals

Respond to customer inquiries and troubleshoot issues after implementation.

Conduct regular customer visits and online meetings to confirm operational status.

Propose improvements to further promote mobile utilization based on usage analysis.

Provide information on new devices, OS, applications, and security threats.

Propose solution expansion tailored to customer business growth.

6. Other Related Tasks

Project planning, progress management, and issue management.

Administrative tasks such as quotation creation and invoice processing.

Collaboration with internal related departments (sales, development, support departments, etc.).

Information gathering and self-study on new technologies and products.

Work Environment

You will work with global teams both internally and externally, in a dynamically expanding organization. We utilize the latest IT tools and systems, including AI, to support efficient work execution.

We have mid-career hires from the IT and mobile industries. Members with diverse experiences gather to drive projects with their expertise.

Required Qualifications

Experience in IT solution proposal and implementation for corporations.

Practical experience in kitting services.

Experience in help desk setup and operation.

Experience in MDM (Mobile Device Management) implementation and operation.

Basic knowledge of mobile devices.

Customer negotiation and communication skills.

Documentation skills.

Preferred Qualifications

Business-level English proficiency (TOEIC score of 800 or equivalent).

Sales or pre-sales experience.

Knowledge of cloud services.

Basic knowledge of networking and security.

Experience in MDM (Mobile Device Management) implementation and operation.

Experience in project planning and management.

A proactive mindset to take on challenges beyond assigned responsibilities and embrace new initiatives.

Experience collaborating with supervisors and stakeholders within and outside your own organization to achieve common goals.

Experience proactively anticipating and responding to the needs of internal and external customers to continuously enhance customer experience.

Other

Additional information on Location

Futakotamagawa RISE Office Building, Tokyo

Relocation Supplement

Yes

*Possibility of domestic and international business trips and transfers.

Language

Japanese: Business-level Japanese proficiency. Understanding of Japanese business practices and culture, and ability to communicate, negotiate, and present smoothly with customers.

Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)