Contract Technical Writer (ai/saas/healthcare It/ehr/rcm) - Remote Eligible

Contract Technical Writer

Location: US (designated states)

Department: Center of Learning Excellence

Reports to: Manager, Product Learning

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, CT, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.

At Raintree, we're not just shaping the future of therapy technology – we're creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we're looking for ambitious, creative thinkers ready to make an impact. Whether you're advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives.

Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.

Raintree is currently seeking a high-velocity Contract Technical Writer with deep clinical and/or RCM knowledge to join our documentation team for a 6-month contract, with possibility for extension. In this role, you will bridge the gap between complex therapy workflows and cutting edge client-facing software documentation.

This is not a traditional "blank page" writing role; you will leverage specialized AI agents in conjunction with technical requirements and your healthcare expertise to produce informative, accurate, user-centric content. Your mission is to ensure our clients have the "source of truth" they need for success across both our classic platform and our new AI-powered products and features as we collectively work to build our industry's first "invisible EMR".

Reporting to the Manager, Product Learning, this individual will be responsible for:

• AI-Augmented Content Creation: Utilize custom AI Assistants to generate and iterate on first-draft documentation for modules and features based on technical specifications.
• Subject Matter Expertise: Apply professional healthcare experience to ensure all documentation is accurate, compliant, and useful for therapy practices.
• Knowledge Base Management: Author, format, and publish articles directly into our new WYSIWYG Knowledge Management System (KMS).
• Agile Collaboration: Partner closely with Product Managers to validate complex clinical logic and "hunt down" details to fill gaps in legacy documentation.
• Backlog Execution: Maintain a consistent sprint velocity to resolve high-priority documentation gaps and reduce documentation backlog by 70%+.
• Style and Quality Stewardship: Contribute to the evolution of the Raintree Knowledge Style Guide and formatting standards, ensuring all documentation remains consistent, professional, and optimized for provider readability across both classic and NewGen platforms.

Required Qualifications:

• EMR / EHR Experience: 3+ years experience utilizing or supporting an EMR or EHR platform, with deep understanding of clinical and/or RCM workflows and regulatory requirements.
• Technical Writing Experience: 3+ years of professional technical writing experience, ideally within a SaaS or software environment.
• AI Literacy: High comfort level using AI tools (e.g., Gemini, ChatGPT) to assist in the drafting and editing process, with a track record of embracing AI technologies and AI-enabled processes.
• Proven Quality: A portfolio of writing samples that demonstrate an ability to translate robust software functionality into clear, concise, and skimmable user documentation.
• KMS Experience: Familiarity with modern Knowledge Management Systems as an end user.
• Agile Proficiency: Experience working within an Agile environment and a bias for action in a 2-week sprint cadence.

Preferred Qualifications:

• Hands-On Healthcare Experience: Professional clinical and/or RCM experience, ideally in rehab therapy or a related medical specialty.
• Enterprise Level Software Skills: Experience utilizing or supporting enterprise-level software, ideally EMR/EHR platforms, ideally as a Technical Writer or in a similar role.
• KMS Experience: Experience with modern Knowledge Management Systems as a content author and/or system administrator.

About Raintree Systems

Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone.

Our Core Values

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.