Radiology Technical Support Specialist

Radnet Ris Support Specialist

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is leading radiology forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as an RIS Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Configure, troubleshoot, and optimize RIS systems to enhance performance and meet operational needs.
• Analyze and modify RIS application components, including testing and implementation of system updates or enhancements.
• Develop and maintain system documentation, including technical specifications, configuration settings, and troubleshooting guides.
• Collaborate with development teams to report, document, and track system bugs and feature requests.
• Provide advanced technical support by diagnosing and resolving complex software, database, and integration issues.
• Ensure system security, compliance, and data integrity by monitoring access, configurations, and audit logs.
• Assist in deployment of new features, patches, and system updates while ensuring minimal downtime.
• Participate in change management processes, ensuring proper documentation and impact analysis for all system modifications.
• Perform systems analysis techniques and procedures to determine functional specifications and user requirements for RIS software.
• Design and execute queries and scripts using Microsoft SQL Server to maintain system integrity and optimize data retrieval.
• Consult with users and stakeholders to identify workflow challenges and propose software-based solutions that align with operational goals.
• Research and recommend system improvements, upgrades, and best practices to enhance RIS system functionality.

If You Are:

• Exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• College education or work experience in a related field is preferred.
• Knowledge of Microsoft SQL Server, SQL Language, and SQL Server Management Studio.
• Knowledge of Microsoft Server 2016-2022 preferred.
• Experience in systems analysis, software support, or database administration.
• Demonstrated ability to analyze, troubleshoot, and resolve software and database performance issues.
• Familiarity of Revenue Cycle Operations is a plus.
• Excellent verbal and written communication skills for technical documentation and user consultation.
• Proficiency in system testing, validation, and documentation.
• Problem-solving and strong critical thinking skills are a must.
• Able to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve department and organizational objectives.
• Strong interpersonal skills.
• Ability to work independently and exercise discretion and judgment in system-related decision-making.
• Plan, deploy, and support new system features and enhancements.
• Ensure bugs and errors are being documented with development teams.
• Manage fulfillment or RIS support requests accurately and timely.
• Ability to apply advanced troubleshooting techniques and identify solutions based on system design specifications.
• Experience with system integration, data security, and compliance protocols is preferred.
• Collaborate closely with the support team to ensure continued and uninterrupted access to RIS System.

We Offer:

• Comprehensive medical, dental and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.