Marketing Concierge Specialist

Provider Patient Concierge Representative

Responsibilities: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You will:

• Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
• Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
• Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
• Marketing Concierge
• Provide Sales field calls to referring physicians
• Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
• Provide set up and assistance with Physician Portal
• Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
• Provide educational information and assisting in campaign roll-outs to selected providers and patients
• Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

If you are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To ensure success in this role, you must have: Ability to travel up to 50% during work week. 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint.

We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.