Cartage & Operations Coordinator

Cartage & Operations Coordinator

The Cartage and Operations Coordinator is responsible for managing day-to-day transportation operations and ensuring timely, accurate service for customers. This role coordinates pick-ups, deliveries, billing, and accessorial charges, while also serving as a key point of communication between drivers, customers, and internal teams.

Key Responsibilities

• Coordinate daily recovery work from linehaul and airlines.
• Prepare and distribute delivery receipts and driver manifests.
• Schedule customer-requested pick-up appointments.
• Track and update shipment statuses (OH, OFD, POD, etc.) and communicate delays or issues to customers.
• Resolve service issues, including rescheduling deliveries as needed.
• Provide accurate, timely updates to customers and ensure high levels of satisfaction.
• Manage accessorial charges: notify customers, obtain approvals, and ensure proper billing.
• Collaborate with leasing company for equipment breakdowns and maintenance scheduling.
• Oversee fuel needs and receipts.
• Process billing: rate jobs, confirm charges, and ensure accuracy.
• Collect and review driver documentation, including pre- and post-trip records.
• Perform other duties as required to support operations.

Qualifications

• High school diploma required; business-related education preferred.
• 2+ years of cartage or transportation operations experience.
• Strong knowledge of the U.S. transportation industry and geography.
• Experience in temperature-controlled or cross-border transportation is a plus.
• Proficiency is Microsoft Office; SAP/TM or similar TMS experience preferred.
• Excellent customer service and communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Detail-oriented with the ability to multi-task and prioritize effectively.
• Team-oriented with strong negotiation and interpersonal skills.

Work Schedule & Environment

• Full-time role, 8 hours per day with required meal and rest breaks.
• Punctuality and consistent attendance required.
• Climate-controlled office with moderate noise level.

Physical & Other Requirements

• Ability to sit, walk, talk, hear, and use hands for computer work.
• Occasional assistance with vehicle loading/unloading.
• Vision requirements: close, distance, peripheral, and ability to adjust focus.
• Ability to perform basic math functions (add, subtract, multiply, divide).
• Ability to read interpret documents, reports, and instructions; write correspondence; and communicate clearly with internal and external contacts.

Communication

• Internal: Operations, Supervisor, General Manager, Drivers, Warehouse Personnel.
• External: Customers, shippers, and vendors for order coordination, service updates, and billing.

Featured Benefits

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 days per year.
• Employee Assistance Program.

*Salary Range: $17.00 - $20.00 Hourly Salary Range

*Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

Other compensation includes, but is not limited to, bonuses, commissions, or stock options.

About Radiant

Radiant Specialty & Project Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT), a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That's what being on our team is all about. It's an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.