Technical Support Physicist - Remote Eligible

Technical Support Physicist

Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care. Our software focuses on three key areas: time savings through automation, error reduction through automated systems, and increased quality care through advanced algorithms and workflows. We are a fully remote, mission-driven team united by a shared goal: to reduce cancer's global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient's treatment quality depends on where they live.

Why This Role Matters: We are looking for a highly motivated individual who has a passion for radiation therapy and enjoys a dynamic, fast-paced work environment. The Technical Support Physicist will bring their upbeat personality to this role to solve problems with customers, troubleshoot errors and issues clinics are experiencing, and install software. The Technical Support Physicist will assist clinics by identifying solutions and will work with engineers to improve the software. As the Technical Support Physicist, you will develop relationships with clinics and incorporate feedback into creating clinics' dream products. With your clinical background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the country.

Responsibilities include: work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team, coordinate with the success team to identify clinics that need help troubleshooting, share feedback with the engineering team and communicate customer needs.

Required Experience: Minimum 3 years experience as a clinical physicist, strong critical thinking skills, exceptional communication skills, ability to multitask, positive attitude and a passion for excellence in patient care.

Preferred Experience: 5+ years experience as a clinical physicist using Eclipse TPS, experience with multiple treatment planning systems, customer service experience.

Abilities: Enthusiastic about learning new technologies and sharing them with the healthcare community, thrives with a dynamic schedule and constant learning environment, excels at multi-tasking and managing multiple projects simultaneously, master of treatment planning and radiation oncology clinical workflow, ability to maintain a positive attitude in a fast-paced and ever-changing work environment, strong organizational skills and ability to work independently, highly motivated to help clinicians improve their workflow, excellent communication skills, both written and oral, open-minded personality and welcoming of ideas and feedback.

AI & Hiring Integrity: At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.

Benefits & Perks — What Makes Us RAD: We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. The salary range for this role is $180,000 - $200,000 USD base, plus bonus eligibility. Additionally: multiple high-quality medical plan options with premiums covered for employees (with subsidized coverage for dependents), health coverage starting on day one, short-term and long-term disability and supplementary life insurance, 401(k) with employer match vested immediately, annual reimbursement for professional memberships, conference attendance and continued learning opportunities, self-managed PTO and 10 paid holidays, monthly internet stipend and one-time home office setup stipend, fully remote work environment with virtual events and yearly retreats.

Our Commitment to Diversity: Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.

Agency & Candidate Safety Notice: Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact careers@radformation.com.