Member Services Consultant

Member Finance Services Team Member

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans. Working in the Member Finance Services Team and reporting to the Manager Member Finance, you will foster strong relationships with our secured note investors through delivering on investment processing and retention efforts, while supporting day-to-day operational functions.

What will you be doing?

• Manage inbound and outbound calls from personal loan and investment members
• Proactively manage and contact investors to secure a minimum reinvestment rate.
• Process personal loan maintenance requests from members – i.e. address changes, loan payout requests and payment method updates
• Process new investment funds, reinvestments, redemptions, estates, transfers, interest rate changes and interest payments
• Assisting and actioning all general member enquiries which includes management of multiple shared mailboxes
• Source new lending applications and input applications for assessment

What are we looking for in you?

• Experience in the banking and finance industry
• Experience working to KPIs or targets
• Excellent interpersonal skills with strong customer focus and ability to deliver customer-centric solutions
• Self-motivated with the ability to work as part of a team
• Computer literate with sound Microsoft Office skills

What can we offer you?

• Access to RAC member benefits
• An established Diversity & Inclusion strategy
• Generous discounts on home, contents and car insurance plus free roadside assistance
• In-house Health and Wellness programs
• A competitive base salary plus super (ability to purchase additional leave)
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members!

How to Apply

If you are a dynamic person with a strong background in banking and finance and ready to strive for success, please submit your resume and cover letter by clicking Apply Now. Application deadline is COB Friday 24 October 2025.

RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.