Customer Service / Claims Specialist

Job Title: Customer Service / Claims Specialist

Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 2nd February 2026.

Location: West Perth offices & work from home 50% of the time

Working hours: 37.5 hours per week

Shifts: Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun

Flexibility: Option to move to a compressed 9-day fortnight after probation (6 months). A compressed 9-day fortnight allows you to work your 75 hours per fortnight over 9 days instead of 10!

Training: You'll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern

Team: Working for an insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

The role:

• Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
• Determining policy coverage and setting clear expectations for members
• Provide empathy to members in difficult and vulnerable situations
• Receive inbound claims calls while using multiple computer systems simultaneously
• Process data and complete various admin tasks
• Contribute to business improvements via our continuous improvement and innovation channels

About you:

• Previous experience in a customer service role and a genuine passion for helping people
• Excellent communication skills
• Strong attention to detail
• Ability to display empathy and resilience during difficult conversations
• Strong computer literacy and ability to use many applications at once whilst having conversations
• Embrace and participate positively in change
• Commitment to putting members at the centre of everything you do
• Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm

What we can offer you:

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications close COB Friday 26th December 2025. Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.