Contractor Operations Coordinator

RAC Roadside Operations Team Member

Being a part of the RAC Roadside Operations team is about building and maintaining strong relationships with our contracted business partners to ensure the delivery of quality, timely and safe services to our members.

What Will You Be Doing?

Reporting to the Senior Manager Roadside Delivery and working in a fast-paced team environment, the role encompasses an array of responsibilities within the contractor management space, including:

• Strong relationship management of both internal and external stakeholders
• Management of service delivery models
• Ensuring contract compliance
• Delivery against contractual requirements and KPIs
• Dispute resolution
• Oversight of operational matters
• Risk management

What Are We Looking For In You?

In addition to sharing our values and behaviours with passion, to be successful in this role you will have:

• A strong understanding of operations within a contractor model
• Proven interpersonal relations, demonstrated in liaising and building rapport with internal and external stakeholders
• Demonstrated evidence of being a team player in a fast paced, dynamic, multi-tasked environment
• Excellent communication skills both written and verbally including a high level of attention to detail
• The ability to work under pressure and meet set deadlines
• Flexibility to travel to various sites when required
• Previous experience in a contractor/operations management environment will be highly regarded
• Current WA driving licence is essential
• Demonstrated ownership and accountability
• Practical experience in Microsoft Office and general system applications
• Diploma of business (or equivalent) is desirable
• Certificate IV in Occupational Health and Safety is desirable

What Can We Offer You?

• Generous discounts on home, contents and car insurance plus free roadside assistance
• A competitive base salary plus superannuation
• Member benefits and an active Social Club
• In-house Health and Wellness programs and Platinum WorkSafe Certification

We are looking for a self-starter who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. If you are shortlisted, you may be invited to complete an online automated video interview as part of our screening process.

About RAC

For more than 115 years, RAC has been giving back to WA. As a membership organisation, we're able to reinvest our profits to serve more than one million members and the wider WA community. As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply. RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact recruitment@rac.com.au.