HVAC Service Expert

HVAC Service Expert

R3 Heating & Air is the rapidly expanding mechanical division of R3 Roofing & Exteriors, a family-owned company built on the values of loyalty, accountability, and community. We're committed to delivering exceptional HVAC service across the Quad Cities, and we're looking for skilled professionals who want to grow with a company that values teamwork, quality workmanship, and integrity.

Position Summary

We're hiring a knowledgeable and customer-focused HVAC Service Expert to join our growing team. In this role, you'll be responsible for diagnosing, repairing, and maintaining heating, ventilation, air conditioning, and refrigeration systems. You'll also play a key part in delivering an exceptional customer experience and helping homeowners make informed decisions about their comfort systems.

Key Responsibilities

• Repair & Maintain Systems: Inspect, troubleshoot, and repair HVAC systems to ensure efficiency, performance, and safety. Conduct preventative maintenance and system tune-ups.
• Diagnose System Issues: Use gauges, meters, and other diagnostic tools to identify system problems and recommend solutions. Clearly communicate findings and options to customers.
• Code Compliance & Safety: Adhere to local, state, and national HVAC codes (EPA, OSHA). Use proper PPE, handle refrigerants safely, and maintain job site cleanliness.
• Customer Communication: Deliver high-level service and clearly explain issues, repair options, and estimates. Recommend upgrades or memberships with professionalism and integrity. Present a minimum of 3 options to each customer to match their needs.
• Documentation & Invoicing: Accurately document service calls, diagnostics, and repairs in the CRM. Handle invoices, payments, and receipts in a timely and organized manner.
• Tools, Equipment & Vehicle Care: Maintain your own basic tools. Keep company vehicles clean and organized. Track inventory and report any shortages or malfunctions.
• Training & Team Support: Stay current through ongoing training and team meetings. Work with dispatchers, sales staff, and junior techs to ensure job success and company growth.
• Professionalism & Teamwork: Wear the company uniform, keep work areas clean, and represent R3 Heating & Air with pride. Be willing to take on rotating on-call shifts and mentor newer team members.

Key Performance Indicators (KPIs)

• First Time Fix Rate (FTFR): Maintain a minimum of 80%
• On-Time Arrival Rate: 95%+
• Upsell Rate (filters, humidifiers, thermostats): Goal of 20%+

What We're Looking For

• Experience servicing HVAC systems in residential or commercial settings
• Strong diagnostic, repair, and communication skills
• Knowledge of EPA, OSHA, and HVAC codes and standards
• Organized, dependable, and customer-service driven
• Ability to use diagnostic tools and CRM software
• Valid driver's license and reliable transportation

Compensation & Benefits

• Pay: Competitive, dependent on experience
• Health Insurance: Offered after 90 days of employment
• Paid Time Off & Vacation: Available after 90 days of employment
• Career Growth: Opportunities for advancement and ongoing training

All offers are contingent on a background screening.