Senior Engineer - IT (IDM Analyst) - Remote Eligible

Senior Engineer - IT / 3S Associate II

R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place to Work® Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Location: Work from Home (WFH) Shift: US Shift (EST – 6 PM to 3 AM IST)

Job Summary:

We are seeking a skilled IT Access Management Specialist to manage user access provisioning, deprovisioning, and ensure secure access management processes.

Key Responsibilities:

* Process user access provisioning and deprovisioning requests via IDM tools.* Assign roles based on subprocess and department.* Handle ServiceNow tickets for access creation, modification, and deactivation.* Provide email support for access-related queries and MFA setup assistance.* Ensure timely processing of deactivation requests (within 24 hours).* Maintain compliance with access control policies and SLAs.

Required Skills & Qualifications:

* Experience with IDM tools and user access management.* Familiarity with ServiceNow or similar ITSM platforms.* Understanding of IT security principles and access control.* Good communication skills for email and ticket-based support.* Ability to manage multiple requests with attention to detail.

Preferred Qualifications:

* Prior experience in IAM roles.* B.Tech/BCA preferred (any graduate acceptable).

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.