Program Manager - HR

Program Manager – Learning & Development

The Program Manager – Learning & Development would design, develop, deploy, and manage end – to – end learning programs aligned with business priorities. This role requires a strong blend of facilitation expertise, instructional design capability, program governance, and business solutioning. The incumbent will act as a strategic partner to stakeholders, translating business challenges into impactful learning and capability solutions.

Key Responsibilities

• Learning Strategy and Business Solutioning
• Partner with business leaders to diagnose capability gaps and performance challenges
• Translate business problems into scalable learning solutions (learning journeys, blended programs, interventions etc.)
• Design customized, outcome-driven learning solutions aligned to organizational strategy
• Act as a consultant to the business, recommending learning or non-learning interventions where relevant.

• Program Design & Content Development
• Lead end to end design of learning programs (ILTs, VILTs, blended, digital, self-paced)
• Create or curate high-quality learning content, including, facilitation presentation, facilitator guides, participants workbooks, case studies, simulations, role plays, digital learning assets (videos, microlearning, assessments)
• Ensure instructional design principles are applied (adult learning principles, experiential learning, behavior change focus).

• Facilitation & Delivery Excellence
• Facilitate learning programs for professional/behavioral and managerial development.
• Drive high levels of learning engagement through experiential, discussion-led facilitation.
• Coach internal facilitators and enable faculty readiness when required
• Continuously refine facilitation approaches based on participant feedback and business needs.

• Program Deployment & End-to-End Management
• Own the entire program lifecycle: Needs analysis, design & deployment, pilot and rollout, measurement and optimization
• Building communication and marketing materials related to program implementation.
• Manage multiple learning programs simultaneously with strong governance and execution rigor.
• Coordinate with internal teams (HRBPs, SMEs, business leaders) and external vendors/partners.
• Ensure timely delivery, quality standards and cost optimization.

• Stakeholder & Vendor Management
• Build strong relationships with senior stakeholders and HR partners
• Present learning proposals, progress updates, and impact reports to leadership
• Manage external vendors, facilitators and content partners for delivery and development
• Ensure alignment between stakeholders, vendors and internal teams.

• Measurement, Impact & Continuous Improvement
• Define success metrics aligned to business outcomes (behavior change, performance improvement)
• Measure program effectiveness using feedback assessments and impact evaluation frameworks.
• Use insights and data to continuously enhance learning solutions
• Document best practices and create reusable learning frameworks.

Key Skills & Competencies

Technical/Functional Skills

• Facilitation (in person & virtual)
• Instructional design & content development
• Program & Project management

Experience in deploying:

• Professional and managerial development programs
• Large scale learning interventions and long-tenured learning programs
• Familiarity with Workday/LMS/LXP platforms and digital learning ecosystems
• Ability to create compelling learning narratives and solutioning proposals.

Behavioral competencies

• Business acumen and consultative mindset
• Strong stakeholder influencing skills
• Excellent communication and presentation skills
• High ownership, accountability, and execution discipline
• Ability to work in ambiguity and manage multiple priorities
• Creative problem solving and solution orientation

Education & Experience

• Post Graduate qualification in HR, Organizational Development, Learning & Development, Psychology, or related fields preferred.
• 6 – 10 years of experience in Learning & Development with:
• Significant experience in program management
• Solid facilitation experience
• Proven exposure to solutioning for business problems
• Experience in corporate, consulting, or large-scale organizational learning environments is an advantage.