Manager, Service Delivery - Remote Eligible

Manager Of Service Delivery

As our Manager of Service Delivery, you will work alongside the Director of Service Delivery and associated team members on the revenue cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver superior results. Every day you will contribute to our growing organization as a thought leader helping to improve the R1 RCM solution and inform our strategy. To thrive in this role, you must support a high touch relationship with client counterparts and leadership, building and mentoring a high performing team, and being a liaison between internal operations and client teams.

Here's what you will experience working as a Manager of Service Delivery:

• Lead Salesforce ENT case management for incoming requests across the team
• Complete reviews of Back End cases daily/weekly to ensure appropriate SD assignments and coordination to other case owners in conjunction with assigned leader
• Track and trend cases on a weekly basis for presentation to internal SD leadership
• Create and track accountability of ENT cases assigned to SD to ensure deadlines are met
• Provide other support to SD team as assigned
• Own client relationship management if assigned
• Own working relationships with RCLT managers and key ops contacts to gather updates, resolve blockers, and support initiative progress
• Prepare reports needed for SD initiatives or analysis as requested by SD leaders for consistency and alignment with overall customer narrative
• Support Director in delivery of initiative action plans by owning scheduling, taking notes, creating content, and status reporting
• Monitor internal delivery indicators to surface early signs of systemic risk or performance slippage
• Assist in escalation preparation by summarizing account-level findings and coordinating SME contributions from SD teams and Ops
• Own the action plan for specific SD initiatives as assigned
• Prepare draft content and commentary for MOR/MPR and other strategic client forums, ensuring

Required Skills:

• At least 5-7 years of operational and hospital billing experience with at least 2+ years in progressive leadership roles
• Skills in developing and implementing strategic plans to improve service delivery and align with business objectives
• Ability to analyze complex situations, identify problems, and make sound decisions to resolve issues efficiently

For this US-based position, the base pay range is $70,921.24 - $114,234.05 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.

The healthcare system is always evolving — and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.