Associate Operations Manager

Associate Operations Manager- Cash Posting

Primary Responsibility:

Performance Management

Operational Service Delivery – SLA Metrics and KPIs

Financials – No revenue leakages

Process Improvement initiatives

People Management

Attrition & ESAT

Employee Engagement

Role and Responsibilities:

• 8 +years of work experience in cash posting (depository reconciliation, depository renew and denials)
• 5 years + as people manager/team handling
• Experience in handling a team/group of 15 to 20 FTEs
• Periodically review teams performance and recommend performance improvement plan wherever required, also suggest and lead process improvement initiatives using Lean Six Sigma methodology and suggesting automation of repetitive processes
• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
• Identify trends and patterns from the generated reports and initiate action plan to resolve the process related issues
• Create and maintain daily operational scorecards to track and report KPI's; assist in volume forecast and capacity planning as required
• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.