Assistant Operations Manager

Assistant Operations Manager

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 20 Best Companies to Work For 2025, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 25 recognition we achieved in 2024. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces™ for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Role Objective

To directly supervise and motivate a team of frontline employees, ensuring day-to-day operations run smoothly, meet performance targets, maintain quality standards, and effectively communicate company goals while fostering a positive work environment and addressing challenges at the operational level, acting as a bridge between management and the workforce.

Essential Duties and Responsibilities

• Great with Healthcare knowledge
• Should be aware of all type of payers.
• Must have good understanding of payer portal for benefits & denials.
• Should have people centric mindset to manage team
• Should have verbal and written communication skills, probing skills and denials understanding
• Work in all 06pm to 3Am shifts.
• Should be okay with work from office

Skill Set

• Candidate should possess good healthcare knowledge.
• Candidate should have knowledge of Commercial, Medicaid, Medicare and other Government / miscellaneous payers.
• Ability to interact positively with team members, peer group, seniors and onshore counterpart.
• Credit Balance Knowledge
• Detailed understanding of Denials
• Exposure on all financial class for all payers

Pre-requisite

• Should have analytical skills & exhibit clear thinking/reasoning
• Should be able to comprehend & well-articulated to present his/her thought process well
• Should have excellent feedback and coaching skills

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.