Talent Service Coordinator

Talent Service Coordinator

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

QVC is currently seeking a Talent Service Coordinator to work at our 24/7 customer service desk. Reporting to our Talent Operations Supervisor, our coordinators are responsible for providing top notch customer service to QVC internal & external partners, getting the talent ready to go on-air, handling issues, working daily with the our backstage teams to communicate changes, and other responsibilities as assigned.

Your Impact

Guide the in-studio experience of the hosts, guest teams, and models.

Support all backstage teams by processing and communicating informational changes and getting them to the necessary parties in a timely manner.

Resolve challenging situations that arise, such as scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.

Getting the guests and hosts ready before going on air.

Work audio and engineering to report and trouble shoot mic issues along with other duties as assigned.

What You Bring

Bachelor's degree in communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience.

RECENT and DEMONSTRATED 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment required.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.