Senior Process Engineer

Process Improvement Manager

You will be responsible for process improvement, change management, and technology projects and roadmaps for the Upsell and Cross Selling Team supporting QVC Group. You will report to the Director Inbound Supply Chain & Product Central and will work hybrid to West Chester, PA. Monday - Thursday will be in office, with Fridays being remote.

Additionally, you will collaborate with different departments including Customer Service, Finance, and Technology, using methodologies like Lean, Six Sigma, and Root Cause Analysis, the emphasis is on process improvement and promoting a culture of innovation. Additionally, you will participate in leadership meetings, analyze metrics, and encouraging cross-departmental collaboration.

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• You will provide assessments for process improvement opportunities related to customer service, productivity, cost, incremental sales and process simplification.
• Identify the most efficient methods that ensure our highest possible productivity.
• Develop labor standards for documented methods and procedures. You will share best practices between teams and ensure consistency across all sites.
• Recommend and assess technology to improve efficiency and safety.
• Help implement corporate projects. Create and own tech roadmap.

What You Bring

• A BS degree in Industrial Engineering or Operations Research or related discipline is required or equivalent combination of education and experience.
• 5+ years experience performing and analyzing Time Studies Maynard Operational Sequence Technique (MOST) Certified preferred
• Lean or Six Sigma training
• 5+ years experience in industrial engineering and successful demonstration of the responsibilities and skillset listed above.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.