Senior Operations Manager - Fulfillment

Senior Operations Manager

As a Senior Operations Manager, you are responsible for all budgetary, people development, and operations goals for one functional area of our Fulfillment Center. Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive associate relations, and building leadership bench strength within the Fulfillment Center.

You will manage the development of your team of exempt and non-exempt employees in meeting their functional departmental goals related to culture, costs, service cycle time, and quality. You will report to the General Manager and will work on site in Bethlehem, PA.

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.

Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.

Design and implement training programs and supporting materials for employee education and development.

Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.

Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment.

8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.

4+ years experience in budgeting, financial management, and labor planning and optimization.

Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.

Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.

Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and "live" change.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.