Senior Client Support Tech

Senior Client Support Technician

We are looking for a Senior Client Support Technician at our Studio Park office in West Chester, PA to provide advanced technology expertise to our US client base across Windows and MacOS environments. The focus will be on applying knowledge to develop, test, maintain, install, secure and deploy technologies based on our needs.

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

• You will be a part of an eight-person team that supports all levels of the business with hardware and software issues
• You will help guide and support the associate and mid-level team members
• Partner with the End-user Engineering team to support Apple devices and Jamf Pro

Your Impact

• End-user Support - serve as a coordinator between the client and other teams that need to be involved to resolve issues aligning with our needs
• Provide "White-Glove" support to the executive team and provide guidance and technical advice to both associate and intermediate level technicians
• Handle issues escalated as a third-level support to ensure our needs are met promptly
• Install and configure software and evaluate new software needs - testing, deploying and configuring new software, monthly patches and overall enhancements to our environment
• Process Improvements - document challenges, and designs workarounds for issues without permanent solutions. Create processes that maximize efficiency to be followed by the team

What You Bring

• Minimum 5 years providing advanced support and root cause analysis of Windows and MacOS/iOS in a large-scale enterprise environment
• Experience supporting corporate software - Microsoft Office, Adobe Creative Suite, Xcode
• Exposure to Microsoft Intune or other MDM solutions
• Jamf Certification (Jamf 200, 300, or 400) is a plus.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.