Merchandise Planning Support Coordinator

Support Coordinator

Under the general direction of the Support Supervisor, the Support Coordinator must effectively while independently executing various responsibilities to set up companywide promotions for our customers including, but not limited to, Flash Easy Pay, All day Easy Pay, Free Shipping & Handling events, and Show Audits.

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Accountable for checking all Live shows across 2 channels in regard to pricing and stories. Interact with other teams to respond to time-sensitive requests, ensures accuracy, completeness of data, and communicates issues or changes appropriately. Track data, create, and communicate accurate reporting for Planning Management. Accountable for understanding the Live show process and how decisions impact the other teams. Identify and implement enhancements for process improvements. Educate other departments on proven best practices and departmental procedures.

Your Impact

• Authority to modify pricing to ensure accuracy for TSV, BIGs, pre-sells/emails, Sale Price reverts, on-air issues
• Accountable for precise entry, verification, and execution of companywide promotions for entire inventory
• Manage the set-up and removal of items for Q card Special Financing
• Set-up the Vendor Funded forms for vendors to access on Vendor Portal
• Responsible for researching to resolve or escalating inaccuracies
• Collaborate with Planning, Merchandising, and Broadcasting on discrepancies
• Ensure requested actions are completed in a timely manner
• Enforce departmental policies and procedures
• Comprehend the execution for all channels (Live, rebroadcasts, ), as well as e-commerce promotions
• Recognize crucial information to communicate and to whom when changes or unusual situations occur
• Included in execution is managing inventory (OOS indicator), altering Change Forms (fixing to avoid confusion), and monitoring systems to reflect critical information (double checking shows when issues have occurred to proactively correct future shows)
• Investigate issues/questions pertaining to systems and system data and resolve or redirect to appropriate team

What You Bring

• Minimum of 2 years of experience preferably in area working with the Live Show or related work
• Bachelor's or University Degree, or equivalent work experience
• The ability to leverage interpersonal and customer service skills to interact with various levels of management
• Strong organizational ability with demonstrated skill to prioritize, handle multiple tasks simultaneously
• Ability to identify/resolve business opportunities and make concise decisions
• Ability to analyze data/situations and draw relevant conclusions for a positive outcome then alert teams as needed
• Strong working knowledge of Microsoft Applications and ability to access information using automated systems (e.g., Excel, Access, ShowScript/Broadcast PAL, Change Forms, & Pricing system)

Remote work is not permitted in NYC at this time.

If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.