Manager Infrastructure Engineering

Manager Infrastructure Engineering

As the Manager Infrastructure Engineering, you will support our 24x7 business with a diverse, global team spanning multiple IT system administration disciplines. You will provide leadership throughout all phases of technology implementation and ongoing support, while also managing vendor relationships for QVC supported technologies. You will oversee QVC IT and Manage Services teams responsible for Unix, Linux, Enterprise Data Storage and Backup technologies. You will report to the Director of Infrastructure Engineering. This is a hybrid role based in West Chester, PA.

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

You will be at the forefront of exciting technologies that QVC is depending on both now and moving into the future. The IT Engineering Team defines system administration for Linux, Storage, and Backup platforms by developing best practices to ensure secure operations.

Your Impact

• Lead the QVC IT and Offshore Manage Services teams - overseeing daily system administration operations and workflow
• Oversee change management processes using ServiceNow workflows
• Maintain the annual budget for assigned disciplines and oversee license management
• Ensure compliance with SOX and PCI requirements, collaborating with internal and external auditors to uphold the highest standards of security and stability
• Guide best practices and tool usage, ensuring adherence to technical standards in both on-premises and cloud environments on system administration and backup platforms.

What You Bring

• Minimum 5 to 7 years of managerial experience in a medium-to-large IT environment
• Experience managing remote teams in 24x7 IT environment
• Experience with Managed Service Providers and leading offshore teams
• Cloud administration experience (preferably Azure)
• Experience developing long-term strategies and portfolios for system administration and backup (overseeing installations, upgrades, enhancements, and performance tuning)

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.